If you deposited wrong cryptos to your AOFEX crypto address:
- AOFEX generally does not offer a crypto/coin recovery service.
- If you have suffered a significant loss as a result of incorrectly deposited cryptos/coins, AOFEX may, solely at our discretion, assist you in recovering your cryptos/coins. This process is extremely complicated and may result in significant cost, time and risk.
- If you wish to request AOFEX to recover your coins, please provide: your AOFEX account email, coin name, address, amount, transaction hash ID (extremely important) and transaction screenshot. Team AOFEXwill judge whether or not retrieve wrong coins.
- If it was possible to recover your coins, we may need to install or upgrade the wallet software, export/ import private keys etc. These operations can only be conducted by authorized staff under carefully security audit. Please be patient as it may cost over 1 month to retrieve wrong coins.